Nine Secrets to Great Teamwork

Robyn Odegaard is an amazing woman whose career reinvention story I will feature on my blog in September. She founded her business Champion Performance Development www.ChampPerformance.com and is committed to teaching individuals how to better communicate and resolve conflict on teams. Doc Robyn’s compelling campaign – Stop The Drama helps teams function more effectively.  http://stopthedramanow.com

While her target audience is college aged women in sports, her message and strategies are applicable to us all. Check out Doc Robyn’s nine secrets to great teamwork for some priceless wisdom and stay tuned for her incredible personal career journey story.

  • Set expectations – You cannot expect someone to meet your needs or the needs of the team if you never tell them what those needs are.
  • Hold each other accountable – If someone isn’t pulling their weight ask them what you can do to help them step-up to the responsibilities.
  • Support each other (Check-in) – Know what each of your teammates looks like when she is stressed and how she likes to be supported. If you are not getting what you need from your teammates – ASK!
  • Care enough to give the tough feedback. Trust each other enough to apply it.
  • You cannot observe how someone is feeling. Only the external symptoms of feelings can be observed. Your interpretations of those symptoms might be wrong.
  • It is impossible to observe why – You can see what someone does and how they do it, but never why. To know why they have to tell you. Never just make up why.
  • Play brave not afraid – trying and failing is better than doing nothing.
  • Never evaluate during competition – Adjust and move on. Stay in the moment. Perform when you are performing and save evaluation for after the game when you can do something about it.
  • Celebrate and remember successes. Learn from and move past disappointments.

Cultivating Your Tribe

Tribe is the trendy new word for team and following up on the Keith Ferrazzi method (from his book – Who’s Got Your Back) there are four core mind-sets that build the behavioral foundation for lifeline relationships. People ask me frequently – who should I seek out to serve on my Board of Directors. Here is some Ferrazzi food for thought as you assemble your tribe.

Generosity – the base from which all other behaviors arise. A commitment to mutual support that begins with a willingness to show up and creatively share your deepest insights and the promise to help another succeed. Generosity creates a trusting environment and a safe place that is essential.

Vulnerability – means letting your guard down so mutual understanding can occur. You can cross the threshold into a safe space after intimacy and trust have pushed the door wide open. This involves a place of fearlessness where risks are taken and invitations are offered to others.

Candor – is the freedom to be totally honest with those you confide in. Candor allows you to begin to constructively interpret, respond to, and grapple with this information.

Accountability – refers to the action of following through on the promises you make to others. It’s about giving and receiving the feet-to-the-fire tough love through which real change is sustained.

So, take the first step and ask for help. Cultivate a tribe that will help you move forward and consider these core mind-sets as you develop your team.

Have You Put in 10,000 Hours?

A well meaning friend mentioned that my book success and growing national speaking engagements happened so quickly. While his comment was innocent, what he doesn’t realize are the years of hard work and preparation that have gone into these projects that have laid the ground work for what is coming to fruition right now.

Malcolm Gladwell wrote in his book Outliers: “True mastery only comes after 10,000 hours of concerted effort.” I now really understand the magnitude of that statement. I’ve never been a patient person but I do understand the necessity of walking before running and developing the foundation of a project so it has a strong base upon which to thrive and withstand the test of time.

So many of my students, clients, and even contemporaries want their goals to happen overnight but it takes effort and a process to achieve any objective. My quest is to help people envision their end goal and then to develop a strategy to get there. Would that we could all wave a magic wand to make things happen instantly, but life doesn’t work that way.

Any kind of change takes time and a tremendous effort so give yourself a break if you are frustrated by not achieving your goals fast. Reward yourself for the baby steps and the incremental achievements along the way. If we focus on enjoying the journey, the end result will be all the more sweet.

If you break down 10,000 hours into 8 hour increments – you have 1250. Now consider 1250 full-time work days towards your particular goal. If you divide that by 365 days in a year, it works out to 3.5 years. It’s rare that we have 7 days a week and 8 full hours in each day to commit to our goals but it does show us that what’s important takes time. It may not take everybody 10,000 hours to achieve their goal but it certainly puts life in perspective when you accomplish a long term achievement.

So be committed, energized, and accountable about your goals and give yourself permission to take the time you need to make them happen. After all -  Rome wasn’t built in a day!

Schedule an Integrity Day

A fellow career coach and friend, Angela Beeching shared a great article about Integrity Day – a targeted day when you collaborate with friends or colleagues to get things done. I’m a big fan of assigning accountability masters in life to give you a gentle nudge, or a firm kick, as need be to help you accomplish things on your list of goals.

Integrity Day is a similar concept and allows you to take back your integrity so you can be true to your word about completing something you have committed to, whether personal or professional.

So rally your circle of trust or your personal Board of Directors and share a short list of tasks you really want to accomplish. Recite your goals out loud with them and leave them with a written account of your action plan. These need not be monumental tasks – anything from revving up for more effective networking to assembling your professional portfolio and everything in-between will work. You are in charge.

You set the goals and your accountability masters will give you the reminders and support to ensure that you follow through. When you accomplish the task you will regain your integrity as a person of your word as well as the self-confidence to move forward with future goals.

This exercise will also give you an opportunity to prioritize tasks in your life. This is the perfect way to “do it, dump it, or delegate it” to someone else, according to the Integrity Day founders and assess what is most important in your personal and professional game plan.

So rally your troops, assemble your list, and pick a day to get your personal integrity back on track because you deserve it.

Positivity is Infectious But Not Always Easy

I’ve learned a lot from people in my life who have faced extreme adversity and still found the strength to be positive. While I strive to maintain a cup half full mentality, there are taxing times when I need some extra help to stay positive and upbeat. It’s so easy to go to the dark side and wallow in negativity. I have found that positivity and negativity are equally infectious so I do my best to walk on the positive side and share this energy with those around me.

Over the years I have picked up some strategies that may also be helpful to you when you are faced with a negative situation or toxic people.

  • Come to terms with the fact that you can’t please everyone. Let some of the naysayers in your life go so you can surround yourself with a positive posse that celebrates your strengths.
  • Celebrate your mistakes and learn from them.  You are human and embracing your flaws with humility will liberate you to focus on what you do really well.
  • Don’t respond if you are not calm. Take the time you need to cool off from a confrontation or emotional situation so you can respond thoughtfully and intelligently.
  • When faced with a negative situation – take a deep breath (or several). You may even count to 10 to give yourself the time to release the tension and regain a sense of calm.
  • Admit your mistakes and learn from them.
  • Always have a positive go-to friend to reach out to so you can clear your mind and focus on the positive when the need arises.
  • Never go to bed angry – cleanse your mind of the negativity of the day so you can have a peaceful sleep and recharge for a new beginning.

According to Albert Einstein, in the middle of every difficulty lies great opportunity.  So try and keep your cup half full and celebrate the positive since you have the power to release the negative.

The Difference between Noble and Ignoble Failure

While I was researching the concept of failure, I came across a fascinating article by John J Sviokla who pens the blog Daily Innovation. John shared his insights about failure, accountability, and how it impacts the workplace.

Dave Pottruck former co-CEO at Charles Schwab was fired in 2004 because he did not turn the company around fast enough after the dot com downturn.   Needless to say, Dave understands risk and its consequences.  Dave is a very wise man and has illustrated the different kinds of failure relevant to a work environment.  Here Dave defines a Noble Failure for a team or individual in the workplace:

  • Performed a careful and thorough analysis of the opportunity;
  • Prepared a thoughtful and comprehensive plan (including contingencies) to attack the opportunity;
  • Was completely committed to the success of the venture and worked endless hours to make it succeed;
  • Gathered the resources needed to do the job right;
  • Effectively executed the plan and adjustments to the plan;
  • Took personal accountability and went back and did a post mortem to maximize the learning from the failed effort.

According to Dave, if you did all 6 then and still did not achieve success or the desired outcome, then you have a Noble Failure.

This kind of failure doesn’t get you rewarded or promoted. But it doesn’t get you fired either. You aren’t penalized for taking the chance to do something bold. Arguably you are ahead of the game in that you are more valuable to the organization since you are now experienced at why innovation and change are hard to pull off.

What most bosses are unwilling to tolerate is Ignoble Failure.  Dave said the two problems with accepting just any failure is that you don’t know if the idea or the execution was wrong and you send a de-motivating message to the organization that sloppiness might be tolerated on something as important as change or innovation.

The lesson learned is to try your best, take a risk, and work hard with a plan, resources and personal accountability in all you do. If you fail then it is an honest and Noble Failure that nobody will fault you for and there will be valuables lessons to learn from. The Ignoble Failure is a tougher pill to swallow since the post mortem will show that the weakness comes from your lack of motivation, accountability, and work ethic. Both versions have valuable lessons but I prefer to fail nobly.

Are You a Multiplier or a Diminisher?

From academia and the non-profit arena to the corporate world-of-work, I have many clients who complain about bosses who are ineffective leaders. Are their leaders intelligent and talented people? Yes. But, are they able to lead a team, motivate others, and empower success in their colleagues? No!

I have come to believe that while some leaders are born, most are developed and our current professional marketplace does not place enough emphasis on training effective leaders. This leads to discontent amongst the troops and ultimately low morale and low productivity. There are some enlightened organizations that train from within but I wish it was part of every organization’s professional development curriculum.

Liz Wiseman, worked at Oracle for 17+ years and considers herself a genius watcher. She was the VP responsible for the company’s global talent development strategy and ran the Oracle Corporate University. Her book: Multipliers: How the Best Leaders Make Everyone Smarter teaches valuable lessons for current and aspiring leaders.

During Wiseman’s 17+ year leadership watching and developing experience at Oracle, she discovered that some leaders drain intelligence and the capabilities of the people around them. Their focus on their own intelligence and their narcissistic need to be the smartest person in the room had a diminishing effect on everyone else around them. For them to look smart other people had to look dumb or incompetent and in turn, the Diminishers created a vacuum suck of all the creative energy in a room. Meeting times were doubled and other people’s ideas suffocated and died in their presence. From these so called leaders, intelligence only flowed one way – from them to others.

The Multipliers, on the other hand used their leadership intelligence in a much different way. They used their intelligence to amplify the capabilities of others on their team. People got smarter and better in their presence and ideas flowed freely and challenges were overcome. When these leaders walked into a room the energy level went up on the team and difficult problems were solved because every team member had a say and was involved.

So why do some leaders boost the mental IQ in a room and others suck the mental life out of their employees? The Multipliers bring out the intelligence in others by building collective and viral genius in an organization.

Wiseman identified 5 disciplines of Multipliers:

  1. The Talent Magnet: Attract and optimize talent
  2. The Liberator: Require people’s best thinking
  3. The Challenger: Extend challenges
  4. The Debate Maker: Debate decisions
  5. The Investor: Instill accountability

By extracting people’s full capability, Multipliers get twice the resources from people than do the Diminishers. Wiseman shared a success story about Bill Campbell, former CEO of Intuit who fully admits that he is a recovered Diminisher. A courageous team member called him on his micro managing, intelligence draining leadership style and pleaded for him to give the team space to create ideas and solve problems. It was a hard lesson for Campbell to learn but in the long run it gave him the insight he needed to become a more effective leader.

He now subscribes to the philosophy of creating brilliance in others on his team by empowering them to succeed. This is a difficult lesson for many of today’s unsuccessful leaders who don’t have the professional development resources to learn to become Multipliers. Others don’t have courageous team members to call them out on being ineffective leaders so they continue to diminish and dysfunctional teams plod along.

If confronting your diminishing leader is not within your comfort zone, or you fear job security, perhaps a mysterious copy of Liz Wiseman’s great book in an office mailbox will plant the seed anonymously. Are you a Multiplier or a Diminisher?

Debbie Waitkus, Golf For Cause, LLC

Always an athlete, Debbie Waitkus played on the soccer team at the University of Arizona and after graduate school she went on to establish a thriving corporate career as president of a 37 year old, $130 million private mortgage banking firm.  She always attributed golf as one of her keys to success since she would take her clients on golf outings to establish and steward professional relationships and business deals. When the CEO of her firm implemented a new strategy that didn’t follow suit with her professional values, Debbie knew it was time for a change and what better way to plan her reinvention than to leverage the game of golf in a new business. [Read more...]