Delegation is a Must for Effective Leaders

Are you are buried at work, putting in long hours with no end in sight? Chances are you are not working effectively as a leader because you have failed to delegate tasks that your team members are hungry to get a piece of.

The Harvard Business Review posted a blog in July about the power of delegating and why it’s essential for effective leadership. While you may believe that it’s just easier to do it yourself, in the end you may burn yourself out and the quality of your work will suffer. Plus, if you want to grow the strengths of your team you must give them opportunities to take on new challenges that will motivate and engage them.

Here are some of HBR’s best practices for delegating:

Watch for Warning Signs – if you are working long hours and feel indispensable but your staff is not motivated or energized and leaving at regular hours, you are not distributing the workload effectively.

Understand Why You Are Not Delegating – if you are a perfectionist – get over it! You have a responsibility as a leader to grow your team, share the work wealth and challenge your staff with the kind of work that you can share.  Growing terrific team members will not overshadow your worth but rather distinguish you as a great leader.

Measure How You Are Doing – keep a daily log of what you actually do in a given week so you can better divvy up tasks to others. The low-leverage activities should be the first to delegate and then you can work your way up to more high-leveraging projects.

Choose the Right People – ideally you should be able to delegate some form of work to every member of your team. The goal is to help all your staff members grow and free up your time for the high level tasks that only you can accomplish.

 Be Accountable – give your direct reports permission to call you out when you don’t delegate something you should. This will prepare them for new opportunities, promote buy-in, and keep you honest in your new practice of delegation.

 Let Go! – once you delegate you must let go and give your reports the time and space to accomplish on their own. This is not a time for micromanaging but rather to elevate your staff’s performance and development.

 

 

Michelle Jaffee, Owner Sweet & Simple

A native California girl, Michelle Jaffee moved east to attend George Washington University. After an internship on Capitol Hill and two professional positions after college, she went to The Big Apple to put her English Literature major to work in the publishing industry.

The pace of Manhattan was thrilling and Michelle immersed herself in the culture taking a writing class and earning her keep with temp jobs, one of which turned into a full-time position. But Michelle knew she was not doing the kind of work she loved and felt like she was being swept along in the momentum of the city without a particular goal or focus. The problem was clarity of expectations. Michelle knew she wasn’t 100% happy but also didn’t know what she wanted career wise. Little did she know then that a natural talent, which also brought her joy, would turn into a viable business enterprise down the road! [Read more...]

Nine Secrets to Great Teamwork

Robyn Odegaard is an amazing woman whose career reinvention story I will feature on my blog in September. She founded her business Champion Performance Development www.ChampPerformance.com and is committed to teaching individuals how to better communicate and resolve conflict on teams. Doc Robyn’s compelling campaign – Stop The Drama helps teams function more effectively.  http://stopthedramanow.com

While her target audience is college aged women in sports, her message and strategies are applicable to us all. Check out Doc Robyn’s nine secrets to great teamwork for some priceless wisdom and stay tuned for her incredible personal career journey story.

  • Set expectations – You cannot expect someone to meet your needs or the needs of the team if you never tell them what those needs are.
  • Hold each other accountable – If someone isn’t pulling their weight ask them what you can do to help them step-up to the responsibilities.
  • Support each other (Check-in) – Know what each of your teammates looks like when she is stressed and how she likes to be supported. If you are not getting what you need from your teammates – ASK!
  • Care enough to give the tough feedback. Trust each other enough to apply it.
  • You cannot observe how someone is feeling. Only the external symptoms of feelings can be observed. Your interpretations of those symptoms might be wrong.
  • It is impossible to observe why – You can see what someone does and how they do it, but never why. To know why they have to tell you. Never just make up why.
  • Play brave not afraid – trying and failing is better than doing nothing.
  • Never evaluate during competition – Adjust and move on. Stay in the moment. Perform when you are performing and save evaluation for after the game when you can do something about it.
  • Celebrate and remember successes. Learn from and move past disappointments.

Cultivating Your Tribe

Tribe is the trendy new word for team and following up on the Keith Ferrazzi method (from his book – Who’s Got Your Back) there are four core mind-sets that build the behavioral foundation for lifeline relationships. People ask me frequently – who should I seek out to serve on my Board of Directors. Here is some Ferrazzi food for thought as you assemble your tribe.

Generosity – the base from which all other behaviors arise. A commitment to mutual support that begins with a willingness to show up and creatively share your deepest insights and the promise to help another succeed. Generosity creates a trusting environment and a safe place that is essential.

Vulnerability – means letting your guard down so mutual understanding can occur. You can cross the threshold into a safe space after intimacy and trust have pushed the door wide open. This involves a place of fearlessness where risks are taken and invitations are offered to others.

Candor – is the freedom to be totally honest with those you confide in. Candor allows you to begin to constructively interpret, respond to, and grapple with this information.

Accountability – refers to the action of following through on the promises you make to others. It’s about giving and receiving the feet-to-the-fire tough love through which real change is sustained.

So, take the first step and ask for help. Cultivate a tribe that will help you move forward and consider these core mind-sets as you develop your team.

Who’s Got Your Back?

My Huffington Post article on developing your personal Board of Directors has gotten a lot of traction and positive feedback. I am thrilled that people are tapping into this amazing resource to help them move forward. Your personal village is there to help – but you need to mobilize them.

I just finished reading Keith Ferrazzi’s book: Who’s Got Your Back which illustrates a similar philosophy of lifeline relationships and why they are essential. As you consider people for your personal Board, check out why Ferrazzi believes that these lifeline relationships will benefit you.

  1. To help us identify what success truly means for us, including our long-term career plans.
  2. To help us figure out the most robust plan possible to get there, through short-term goals and strategies that would tie us into knots if we tried to go it alone.
  3. To help us identify what we need to stop doing to move forward in our lives. (Referring to the things we all do that hold us back from achieving the success we deserve.)
  4. To have people around us committed to ensuring that we sustain change so that we can transform our lives from good to great.

Ferrazzi goes on to say that a lifeline relationship can be between equals, peers, intellectual sparring partners, and confidants. You must choose who will serve you the best. And remember to pay-it-forward and serve on someone else’s Board – it may give you some valuable perspective.

I recently tapped one of my lifeline resources on my personal Board of Directors for advice and counsel about a career question of my own.  She helped clarify my situation and asked compelling questions I needed to address in order to move forward with my situation.  After our discussion, I can say with conviction that I am fortunate to know that she has my back!

Asking for the help of others isn’t about changing who you are but enlisting others to help you become who you can be. Keith Ferrazzi’s book is a great read – I highly recommend it. This is a resource you will highlight and refer to for years to come.

Create a Winning Team

Whether you are on an existing team or have the luxury of building one from scratch – a successful team always boils down to the participants. Nikos Mourkogiannis wrote a great piece in Bloomberg Businessweek about the success of a team and how it ultimately depends on finding the right balance.

Nikos says that it’s all about the right mix and describes 4 archetypes of people in organizations: magicians, warriors, sovereigns, and lovers. You may see some similarities with these in the Jungian personality types. See if you can pick out who you are as well as others on your team.

Magicians: Rational yet imaginative souls in your organization. They think a new idea or insight is the only thing that can move the world – they are obsessed by ideas. These people think a mere argument over an idea equals action.

Lovers: Everything comes down to human relations. They are pragmatic but emotional and focus on building the winning coalition. They are obsessed by feelings not ideas and they consider agreement an action.

Sovereigns: Emotional and imaginative types who focus on the big picture and judge everything on whether it leads to where they want to go. They redefine what people consider is possible. Obsessed by beliefs, they consider direction a form of action.

Warriors: Rational and pragmatic, they are focused on the next battle and can only see clearly what is directly in front of them. They hold people accountable to systems and fairness and are obsessed by facts. Action is finding the critical factor to get something immediately accomplished.

The most effective teams maintain a balance by having a healthy variety of these types in key roles, according to Mourkogiannis. When one type dominates, friction, conflict, and the fall-off of creativity can occur. The best leaders surround themselves with types other than their own who complement their strengths and off-set their weaknesses.

Every organization requires a unique recipe for the right team mix. Too many warriors will experience difficulty with change and will consequently miss opportunities competitors may exploit. Too many sovereigns will pull an organization in too many directions at once, or will radically change direction often. Sovereign-dominated teams appear fragmented, with poor communication, and often struggle with strategy and direction.

Too many lovers and you have another set of problems. These employees value consensus to the detriment of results. They hold far too many meetings and do too much talking and not enough acting, lacking both competitiveness and edge. Too many magicians and your team will be pondering opportunities all the time, but will lack decisive action, even though the thinking will be excellent. Magicians are more concerned with having it done “right,” rather than having it done. A group of them in a room will look more like a debating society than a high performance team.

So, get to know the players on your team and adjust for balance to make for a more efficient group. Perhaps discussing the four types will be an empowering exercise to help individuals understand the valuable role they play and the need for the counter balance of other players for a stronger team.

Carla Falcone and Romy Taormina, Psi Bands

Carla Falcone and Romy Taormina met at an award-winning advertising agency on California’s Central Coast and became fast friends many years ago. Carla has an extensive background in public relations and advertizing and earned degrees in journalism and industrial arts. Romy has an in-depth knowledge of marketing and earned a business degree.

These women have extensive experience strategizing, creating, and executing multimedia campaigns for a myriad of clients in a variety of industries. But, their entrepreneurial spirit blossomed after both women experienced ongoing morning sickness during their respective pregnancies. In fact, at Carla’s baby shower the two were commiserating about the drab gray acupressure wrist bands that were helping Carla keep her morning sickness at bay. She was no longer nauseous but the dull wristbands did nothing to enhance her adorable maternity outfit! [Read more...]

Building Trust at Work Leads to Productivity

As a career development specialist, I have studied personality and how it impacts communication in the professional workplace. Using the Myers-Briggs Type Indicator™ I have helped shape strategies for individuals and organizations who previously hit road blocks when trying to establish trust and open lines of communication.

One need not be certified in MBTI to encourage better communication at work. You do need a basic understanding that not all people communicate or process information the same. Sharing ideas, for example is not comfortable for everyone at work. An extrovert might be very eager to share their new ideas aloud while an introvert may need to process the information and voice their idea when the circumstances benefit them the most, and perhaps even in writing.

If your workplace does not foster ideas and innovation, new ideas may never see the light of day and great suggestions may go untapped. It’s important to cultivate an environment where creativity and out of the box thinking will be heard and considered. Some of the best and most innovative ideas come from within the organization and lead to tremendous bottom line gains. Encourage staff members at all levels to share their ideas whether verbally or in writing to give people communication options.

Sharing ideas within a team setting engenders trust and also validates the person who made the suggestion. This person will be sought after in the future as a go-to person and earn them greater respect in the organization.

Giving your team an opportunity to share feedback about an idea or proposal is another significant way to build trust. Not all ideas are great but having the team vet the proposal with constructive criticism gives them buy-in and helps build the team’s effectiveness and efficiency. The opportunity to share in the feedback process can give a team a renewed sense of purpose.

The most effective teams produce and debate new ideas and then suggest innovations for management. A team that is empowered to share their input is likely to have less turn over and higher rates of employee satisfaction. Building trust in your work environment takes effort but the results are long lasting and can revolutionize productivity.

Think Like a Recruiter in Your Next Interview

In this competitive job market you really need to develop a great professional story that showcases your strengths and why you are a value-add for the opportunity you are seeking. So many great candidates blow the interview because they are not prepared to sell themselves to the employer. You have to be your own best self advocate in the interview since nobody else is there to sing your praises. Humble confidence is the way to go but you need to deliver your message clearly.

In a buyer’s market, competition is fierce and you must distinguish yourself in the interview to stand out from the pack. Here are some key concepts that recruiters and Human Resources professionals want to hear from their candidates during job interviews according to Erin Coe who writes for Portfolio Media.

1. I’m a self starter.

In any business, organizations are looking to hire employees who have a positive effect on the bottom line. In the non-profit arena, candidates should showcase how they can move the mission of the organization forward. In both cases, job seekers need to demonstrate that they are self-motivated and have a drive to succeed. Employers want you to be able to hit the ground running and be able to contribute immediately on the job. A learning curve is expected but self-starting initiative is priceless.

2. I work well on a team.

In most organizations some team work is inevitable. Candidates need to demonstrate their ability to work with others and this can be illustrated through jobs, sports, and other activity examples. It all comes down to playing well in the company sandbox. Employers are looking for team oriented personalities and good colleagues who can communicate effectively on their team.

3. I can make your life easier.

Not all interviewers ask compelling questions that automatically prompt you to showcase your strengths. Take the driver’s seat and focus on how you can make the interviewer’s life (and the organization at large) easier by becoming a valued employee. Illustrate your specific skills with examples and highlight major responsibilities or projects that are transferable and desirable for the new position.

4. I have some questions about your organization.

Take the time to do your homework on the organization for which you are interviewing. Employers can tell how much effort you have put into your research based on the questions you ask. Pursuing informational interviews with other employees before your interview is encouraged and shows you really want to know what’s happening on the inside.

5. Let me tell you why I want this job and why I will be a valuable asset.

Your closing argument in the interview is the ideal opportunity to give your final pitch. Summarize your strengths and stick with the Rule of Three since people can retain three points or less in a short time span. Practice humble confidence but don’t be shy about strutting your professional stuff. It’s a jungle out there and you need to become your own best marketer knowing that you are the product.

Are You a Multiplier or a Diminisher?

From academia and the non-profit arena to the corporate world-of-work, I have many clients who complain about bosses who are ineffective leaders. Are their leaders intelligent and talented people? Yes. But, are they able to lead a team, motivate others, and empower success in their colleagues? No!

I have come to believe that while some leaders are born, most are developed and our current professional marketplace does not place enough emphasis on training effective leaders. This leads to discontent amongst the troops and ultimately low morale and low productivity. There are some enlightened organizations that train from within but I wish it was part of every organization’s professional development curriculum.

Liz Wiseman, worked at Oracle for 17+ years and considers herself a genius watcher. She was the VP responsible for the company’s global talent development strategy and ran the Oracle Corporate University. Her book: Multipliers: How the Best Leaders Make Everyone Smarter teaches valuable lessons for current and aspiring leaders.

During Wiseman’s 17+ year leadership watching and developing experience at Oracle, she discovered that some leaders drain intelligence and the capabilities of the people around them. Their focus on their own intelligence and their narcissistic need to be the smartest person in the room had a diminishing effect on everyone else around them. For them to look smart other people had to look dumb or incompetent and in turn, the Diminishers created a vacuum suck of all the creative energy in a room. Meeting times were doubled and other people’s ideas suffocated and died in their presence. From these so called leaders, intelligence only flowed one way – from them to others.

The Multipliers, on the other hand used their leadership intelligence in a much different way. They used their intelligence to amplify the capabilities of others on their team. People got smarter and better in their presence and ideas flowed freely and challenges were overcome. When these leaders walked into a room the energy level went up on the team and difficult problems were solved because every team member had a say and was involved.

So why do some leaders boost the mental IQ in a room and others suck the mental life out of their employees? The Multipliers bring out the intelligence in others by building collective and viral genius in an organization.

Wiseman identified 5 disciplines of Multipliers:

  1. The Talent Magnet: Attract and optimize talent
  2. The Liberator: Require people’s best thinking
  3. The Challenger: Extend challenges
  4. The Debate Maker: Debate decisions
  5. The Investor: Instill accountability

By extracting people’s full capability, Multipliers get twice the resources from people than do the Diminishers. Wiseman shared a success story about Bill Campbell, former CEO of Intuit who fully admits that he is a recovered Diminisher. A courageous team member called him on his micro managing, intelligence draining leadership style and pleaded for him to give the team space to create ideas and solve problems. It was a hard lesson for Campbell to learn but in the long run it gave him the insight he needed to become a more effective leader.

He now subscribes to the philosophy of creating brilliance in others on his team by empowering them to succeed. This is a difficult lesson for many of today’s unsuccessful leaders who don’t have the professional development resources to learn to become Multipliers. Others don’t have courageous team members to call them out on being ineffective leaders so they continue to diminish and dysfunctional teams plod along.

If confronting your diminishing leader is not within your comfort zone, or you fear job security, perhaps a mysterious copy of Liz Wiseman’s great book in an office mailbox will plant the seed anonymously. Are you a Multiplier or a Diminisher?